Goosehill Hall Holiday Cottages Handbook

Coronavirus Measures

 

Introduction  Our objective is always to operate Goosehill Hall Holiday Cottages safely for guests and hosts (including cleaning and laundry staff).  The Coronavirus pandemic guidance has made us change the way the cottages operate so that they can stay “Covid-Secure”.  The changes are designed to help ensure social distancing and to reduce the number of high-touch points, being the highest risk areas for virus transfer.

 

We expect that you will share our objective.  We have a duty to our guests; we expect you to follow the guidance below, respect other guests on site and adhere to national guidance about social distancing, regular handwashing and using hand sanitiser. 

 

We have updated our Terms and Conditions to refer to this document.  If you do not comply with them, you will have unnecessarily increased the risk to hosts and other guests.  We reserve the right to make an additional charge.

 

Before you come

  • Check in is normally after 5pm. Contact us to arrange your arrival slot at the Cottages.  The flexibility will depend on how many parties are arriving on the same day.

  • The table capacity of the pubs and restaurants is substantially reduced.  Consider whether you need to do more “self-catering” in the cottage.

  • The local village food shops are open.  However you may wish to bring more of you supplies for the stay from home.  In addition to food remember to bring dishwashing tablets, washing up liquid, soap for the bathrooms, hand sanitiser and toilet rolls.

  • The cottages provide basic cooking pans and utensils.  Bring any extra that you may need.

 

When you arrive

  • Please do not arrive until the agreed slot.  If you are running late, please contact us to re-arrange the slot.

  • We will show you to the cottage and open it up.  We will not enter the cottage – your keys will be inside.

  • Please unpack and park cars in the allocated space before the next guests arrive.

During your stay

  • Returning guests will notice that several things in the cottages have been removed.  We are following industry guidelines to remove inessential high touch items. This includes hand soap pump pots, most cleaning materials, the hairdryer, the iron, face flannels, the fruitbowl, and the cottage handbook which is now electronic. 

  • To ensure we do not re-enter the cottage after it has been cleaned and sanitised we will not supply the complimentary welcome drink ingredients - tea, coffee, milk and biscuits.

  • We will not allow visitors on site to visit you in the cottage.

 

Shared facilities 

  • The boot room will no longer be available to guests (except for guests in the Gardener’s Cottage who do not have a washing machine or dryer in the cottage).  We can provide a locked outside store on request for each cottage.

  • Take care at the touch points that will be used by all cottages – opening the outside waste bins and opening the gate into Goosehill.  (Walking down the main drive avoids the gate)

 

Before you leave 

Please ensure you have left the property before 9:30.  We need the extra time so that we can clean and sanitise before the next guest.  Before you go, please

  • Wash up, dry and put away all used crockery, utensils and kitchen equipment or set the dishwasher going.

  • Empty all rubbish into the correct bins outside. Do not mix recycling and general waste.  Please squash plastic bottles and flatten boxes. No-one else should need to touch your waste. You may wish to bring extra bin bags.

  • Strip the beds and bag the used bed linen (sheets, pillow slips and duvet covers) into the red/blue laundry bag provided and fasten up the bag.  Put all used towels into the shower.  Please leave mattress and pillow protectors on the beds as they are laundered separately.

  • Open all windows to ventilate the building and leave the keys inside on the dining table.

 

 

If one of your party may have the Virus

If you become aware that one of your party has the Virus or is being required to isolate …

 

  • If this is before you come, please do not come.

  • If this is during your stay you must immediately inform us and return home to isolate. All waste from your cottage must be double bagged before your departure. You should bring extra bin bags in case this is necessary.

  • If this happens within two weeks of staying in the cottage please let us know. 

 

If we are contacted by Test and Trace after your stay we will pass on details of the lead guests on site at the time of your stay. If you are contacted by Test and Trace you may pass on our details if appropriate.