Updated 25th October 2021


Our objective is always to operate Goosehill Hall Holiday Cottages safely for guests and hosts (including cleaning and laundry staff).  The Coronavirus pandemic guidance has made us change the way the cottages operate so that they can stay “Covid-Secure”.  The changes are designed to help ensure social distancing and to reduce the number of high-touch points, being the highest risk areas for virus transfer.


We expect that you will share our objective.  We have a duty to our guests; we expect you to follow the guidance below and respect other guests on site We also expect you to adhere to any national guidance and laws relating to Coronavirus / Covid-19. 

Please also remember that guests in other cottages will have their own view of their risk from Coronavirus.  Please respect all of our other guests, always leaving appropriate distance and not blocking the way for them.


We have updated our Terms and Conditions to refer to these measures.  

Before you come

  • Check in is normally after 5pm. Please tell us when you expect to arrive. 

  • Please remember to bring your own dishwashing tablets, washing up liquid, soap for the bathrooms, hand sanitiser and toilet rolls (we provide the first toilet roll).

  • The cottages provide basic cooking pans and utensils.  Bring any extra that you may need.

When you arrive

  • We will show you to the cottage and open it up.  We will not enter the cottage – your keys will be inside.

  • Please unpack cars in the allocated space straight away to enable the next guests to start the process.

  • You will be given a Test and Trace QR code to use if you feel appropriate.


During your stay

  • We are following industry guidelines to remove inessential high touch items. This includes hand soap pump pots, most cleaning materials, the hairdryer, the iron, face flannels, the fruitbowl, and the cottage handbook which is now electronic. 

  • To ensure we do not re-enter the cottage after it has been cleaned and sanitised we will not supply the complimentary welcome drink ingredients - tea, coffee, milk and biscuits.

  • No day visitors to the cottages other than by arrangement in advance, please.


Before you leave 

Please ensure you have left the property before 9:30.  We need the extra time so that we can clean and sanitise before the next guest.  Before you go, please

  • Wash up, dry and put away all used crockery, utensils and kitchen equipment or set the dishwasher going.

  • Empty all rubbish into the correct bins outside. Do not mix recycling (Brown) and general waste (Grey).  Please squash plastic bottles and flatten boxes. No-one else should need to touch your waste. You may wish to bring extra bin bags. 

  • Put all bed linen from the beds you have slept in (sheets, pillow slips and duvet covers) into the laundry bag provided and fasten up the bag.  Do not include linen on beds that have not been slept in.

  • Please leave mattress and pillow protectors on the beds as these items are laundered separately.

  • Put all used towels into the shower. 

  • Open all windows to ventilate the building and leave the keys inside on the dining table.

  • Please phone or text (07711 172182) when you leave, so that we can start the cleaning.


If one of your party may have the Virus

  • If you become aware that one of your party has the Virus or is being required to isolate, please do not come.

  • If one of your party gets ill with Coronavirus during your stay, your stay you must immediately inform us and return home to isolate. We will inform you of the procedures then needed.

  • If one of your party is tested positive within two weeks of your stay please let us know. 


If we are contacted by Test and Trace after your stay we will pass on details of the lead guests on site at the time of your stay. If you are contacted by Test and Trace you may pass on our details if appropriate.